Track your dispute

Check the status of your dispute.

Enter your case reference and contact details to see where your dispute stands and what happens next.

Find your case

Use the details provided when you submitted your dispute.

Example: DG-2026-0001 Use the same email or mobile number used when submitting your dispute.
We could not find a dispute matching those details. Please check your case reference and contact details.
Privacy note: For your protection, we only show dispute updates after matching your case reference with your email or mobile number.
Your dispute status will appear here.

Once your details are matched, you’ll see the current stage, last update, and next step.

Case status
Reference details
Under Review
Latest update

Your case is currently being reviewed.